Check general notifications on the app’s home screen and notifications about a specific device, or Spot, under that Spot. These are separate lists. Follow the instructions in the notification: marking a notification as read does not mark the work requested in it or a separate task as complete.

Opening a general notification

  1. On the app’s home screen, open the Notifications card on Android or the Notifications button on iOS. You do not need to open a Spot to read a general notification.
  2. Find the notification you want. The list is sorted by notification date from newest to oldest, so a notification dated in the future may appear first.
  3. Tap the notification row’s NOT OPENED or Opened button on Android, or its NOT OPENED or OPENED button on iOS. Tapping just the title or the row does not open the notification.
  4. Read the title, description, author information and notification date in the window that opens. Close the window using the cross button in its top-right corner.

You see general notifications targeted at at least one of your current mobile roles. The notification date does not limit visibility in this list: it may include both old notifications and notifications dated in the future.

Marking a notification as read and checking its status

For general notifications, NOT OPENED means that no read record has been saved for your user account. When you open an unread notification using the button in the list, the app sends a read record. The service saves the user account, notification and time of reading. The record is specific to each user, so opening a notification yourself does not mark it as read for other users.

You can reopen a notification using the Opened button on Android or the OPENED button on iOS. Reopening it does not replace the previously saved time of reading.

To verify that the record has been saved, use an internet connection: close the notification, return from the list to the home screen and reopen the general notifications list. Check that the same notification’s button says Opened on Android or OPENED on iOS. Android changes the text immediately, before the server confirms the record. On iOS, reopening the list also retrieves the current status. If the status is still NOT OPENED, open the notification again and check the result.

Reading Spot notifications

Open the details view for the Spot you want. Select Notifications in its action grid and tap the relevant notification row’s Opened button on Android or OPENED button on iOS. Read the contents of the window that opens and close it using the cross button in its top-right corner.

For Spot notifications, Opened on Android and OPENED on iOS are fixed labels on the button used to open the notification. The label may appear even before the first opening and does not indicate that a user-specific read record has been saved.

The list shows only currently valid notifications for an active Spot that you have permission to access. The start of the validity period is calculated by subtracting the notification’s Show # days before value from its notification date. The end is calculated by adding the Show # days after value, and the notification remains visible until the end of the last day. If both values are zero, the notification is visible only during its validity period on the notification date.

When the validity period ends, the notification disappears from this list of active notifications; this does not in itself mean that the notification has been deleted. Visibility in the Spot list depends on access permissions for the Spot and the validity period, while visibility of general notifications depends on role targeting.

List limits

The general notifications list on Android loads more notifications as you scroll down. The general notifications list on iOS and the Spot notification lists on both platforms show only the first page: in the production service, this means a maximum of 50 notifications sorted by notification date. If there are more notifications, an older notification may be missing from the mobile list even if its targeting or validity period is correct.

A push notification or an expected notification is missing

A push notification received on your phone and a notification read in the app are separate views. Opening a push notification does not automatically create a read record for a general notification on either platform. To make sure the record is saved, also open the notification from the general notifications list and check its status as described above.

If you did not receive a push notification, still check the notifications in the app. Push notification topic selections, allowed times and your phone’s notification permission are covered in How do I choose mobile notifications and their allowed times?

If an expected notification is missing, check that you have selected the correct customer account and the correct list. Ask an administrator to check the general notification’s role targeting and your current mobile roles. For a Spot notification, check that you have the correct active Spot, that you have permission to access it and that the notification is within its validity period. Also keep the lists’ limit of 50 notifications in mind.