Notification topics determine which events you subscribe to for push notifications on your phone. Time settings block or mute incoming notifications on your own phone. Notification settings do not change task, service request, message or notification data, or grant any additional permissions.
Open notification settings
Sign in to the Spotilla mobile app. On Android, open Profile using the person icon in the top bar and select Notification Settings. On iOS, open Profile using the profile icon in the top-left corner of the browse view and select Notification Settings. The settings page is titled PUSH NOTIFICATION SETTINGS.
Spotilla also needs permission to send notifications on your phone. Selecting topics in the app does not replace this permission. If necessary, check your phone's system settings to make sure notifications are allowed for Spotilla.
Select notification topics and save them
The settings page has five switches. Select the topics you need and press the page's Save button. Changing a switch alone is not enough to update your subscriptions. Saving requires an internet connection.
- New service request is created: the notification for a new request is directed to its responsible role. If there is no responsible role, the recipients are the mobile roles configured for open requests of that service request type. The same topic can also notify a newly assigned responsible role when the responsible role changes.
- New comment in Service request: the comment notification is directed to the request's creator, if the request's email address matches the mobile user's account, and to the mobile role responsible for the request.
- Service request is completed: the completion notification is directed to the same creator and responsible recipients, as well as the roles listed in the permissions of the parent folders of the request's Spot.
- Task due date today or overdue: subscribe to task due date alerts. This selection does not mean you will receive a notification for every task change.
- New message is created: a notification for a message added to a Spot is directed to the roles listed in the permissions of the Spot's folder and its parent folders, and to the message's creator if they have a mobile user account.
Topics are linked to your own mobile user account and mobile roles. Selecting a topic therefore does not subscribe you to all events in the organization. If you do not have the relevant responsibility or role membership, the notification may not be intended for you. If necessary, see the guide to mobile roles and folder permissions.
By default, notifications for new service requests and task due dates are enabled. Comment, completion and message notifications are disabled. Previously saved selections may differ from these defaults, so check the switches on your own phone.
When is a task due date alert generated?
The daily check starts at 8 a.m. in the organization's time zone. It looks for tasks that have reached their due date: the time of day in the due date is not used as the alert time. The check excludes completed tasks, tasks on hold or in planning, tasks without responsible recipients, and tasks whose due date was at least two days ago. A due date can therefore also generate an alert on the following day. Helsinki time is used to determine the calendar day of the due date, even though the check's start time is based on the organization's time zone.
The alert is directed to the responsible users or roles selected for the task. If none are selected, the task's single responsible party is used. A user must have a mobile user account. Creating a new task can also generate an alert if its due date is the same day; tasks on hold or in planning are excluded. See setting responsibilities and due dates.
Events involving the linking of purchase orders to tasks or service requests, and comments and files on those purchase orders, are also sent through the task and service request topics. There is no separate switch for these. The Task due date today or overdue selection may therefore also generate a notification about a purchase order.
General Notifications have a separate subscription
The five switches do not cover general Notifications. The app subscribes to their push notifications separately: on Android, as part of the app's subscription processing, and on iOS, when notification settings are opened. The recipients of a Notification are determined by the mobile roles selected for it. Turning off all five switches therefore does not mean that all push notifications are disabled. Reading Notifications is covered in a separate guide.
Set day and time restrictions
Open the schedule icon on the right of the Set allowed times row at the top of the settings page. On Android, the icon depicts a clock; on iOS, a calendar. The window that opens contains Allowed days for push notifications and Allowed times for push notification.
Despite these labels, the time interval blocks or mutes notifications on days left unselected. This restriction is not applied to selected days. At other times on an unselected day, notifications are not blocked by this setting. If all days are selected, the time interval does not restrict notifications at all.
- Leave selected the days you do not want to restrict. Deselect the days on which you want a blocking or muting interval.
- Set your preferred interval within a single day in the From and To time fields. Select the start time first, followed by a later end time.
- Press the Save button in this window. Schedule saved appears when saving succeeds.
Saving the schedule is a separate action from saving the five topic switches. Save each separately if you change both. Saving a new schedule replaces the previous day restriction. To remove the restriction, select all days of the week and save the schedule.
If no time restriction has previously been set, all days are selected and the fields show 00:00–23:59. This does not block notifications, because there are no days to block. The time restriction is saved locally on the phone, and the arrival time is compared with the phone's local day and time. Do not assume that another phone using the same account has the same restriction.
iOS does not allow saving if the start time is equal to or later than the end time. An interval spanning overnight therefore cannot be saved in this window. On Android, the end time picker checks the order when the start time has been selected first. Use an interval within a single day in both apps. On iOS, the selected time may remain visible even after cancelling the window; always confirm your preferred schedule with the Save button.
Example and platform differences
If you select Monday–Friday, leave Saturday and Sunday unselected, and save the interval 08:00–16:00, no time restriction is applied to weekdays. A notification arriving at noon on Saturday is blocked or muted, but this restriction does not block a notification arriving at 6 p.m. on Saturday.
Android does not display a blocked push notification. The iOS notification extension delivers a notification arriving during the interval without sound and replaces its title and content with Muted Notification. The iOS comparison includes the start and end minutes. Android checks whether the arrival time is between the start and end times, so behavior may differ at the exact boundaries. To check the behavior, use a notification arriving in the middle of the interval.
The restriction does not postpone a notification. When the interval ends, it does not restore a notification that Android did not display or the original content muted on iOS.
Verify the result and troubleshoot a missing notification
Reopen notification settings and the time window. Check the saved switches, days and times. Also verify the behavior with a new event directed to you, both inside and outside the restricted interval. Seeing a value in a settings field alone does not confirm push notification delivery.
If an expected notification is missing, check the phone's notification permission, your topic selection and whether it was saved, the day and time restrictions, and your own responsibility or mobile role. Sending notifications may also be disabled at the service or organization level. If the iOS day restriction does not behave as you selected, provide support with the day of the week, the time, and the languages of your phone and app.
Finally, check the actual task, service request, message or Notification in the app according to your permissions. A missing or muted notification does not delete these items, change the work status or mark the work as completed.