Start with the transfer whose result is missing or appears incorrect. Note the item's name and approximate processing time.
- Open the integrations' Changelog or the integration's own log tab.
- Limit the date range to when the problem occurred.
- Find the event by application, data type or the item processed.
- Check the time, status or status code, and description.
- Compare the log with the relevant record in Spotilla and the receiving system.
If the error concerns authentication, check the environment and connection credentials. If a field or mapping is missing, correct its configuration before transferring again.
Do not start a large retransmission because of one unclear row. First check which items succeeded and what a retry would process. If needed, give support the event time, integration name, affected item and error description.
A successful connection test in the log does not by itself prove that an invoice or other business data was transferred. Check the result of the specific action.