You can submit a service request using your organization's public browser form without a Spotilla user account. You need the form URL provided by the organization and, if required, the form password. The form password is separate from a Spotilla user's password.
These instructions apply to the browser form, including when you use it on a phone. The service request creation screens in the Android and iOS apps are separate workflows.
Open the form and select a category
Open the service request form URL provided by the organization. If the page asks for a password, enter the password provided by the administrator in the Password field and select Send. If the form is disabled or you cannot access it, contact your organization's contact person.
At the beginning of the form, choose the appropriate category for your issue under Select the category for issue. If there is only one option, it is selected automatically. Read any category instructions shown below the selection. The category determines the additional information fields, which of them are required, and whether a device, or Spot, is required.
Enter your contact details and information about the issue
Your name, Your email and The title of the issue you are reporting are required. Phone number, A more detailed description of the issue and attachments are optional basic details. However, you must complete any additional information required by the category.
In the description, explain what is happening with the device, where it is located and when you noticed the issue. Check the email address especially carefully, as it is used for the confirmation and further communication about the request. The address must be valid, and the browser form does not accept national special characters such as ä or ö in it.
The name, email address, phone number and title can each contain up to 512 characters. The form's description field can contain up to 4,028 characters.
If Priority appears below the title, select Low priority, Medium priority or High priority. This selection is required when it is displayed, and the default for a new request is Medium priority. The field appears in a browser form opened with user credentials. In the standard public form, you do not select a priority, and the request is saved with Medium priority by default.
Link the request to the correct target
If the form displays Choose target, select a Spot there. You can search for a target by typing part of its name. The list contains the active Spots the administrator has made available for that form and category; it is not a list of all the organization's devices.
If the Target tag surface number field is available, you can specify the target by entering the tag identifier shown on the device. The administrator can rename this field or hide it for individual categories. Follow the field's instructions. When entering the details manually, use only one way to identify the target: the surface number or the target selection.
A form opened through a tag may already contain device identification details. Prefilled tag and target details referring to the same target can remain in both fields. Check the target again after changing the category.
The surface number links the request to a Spot only if the identifier is found and its tag is linked to a Spot. An unknown surface number, or one linked to a folder, for example, does not identify the target. If the category allows requests without a target, submission may still succeed. A success message alone therefore does not confirm that the request was linked to the correct device. If the target selection is displayed, check the selected Spot's name; if the target remains unclear, confirm it with your organization's contact person.
If the category requires a Spot, the request cannot be saved without a valid target. If the Spot you need is missing from the list or you cannot specify a required target, contact your organization's contact person.
Complete the additional information and add attachments
Complete the category's additional information fields below the description according to their names and instructions. Additional information can be text, a number, a date and time, a checkbox or a list selection. For a list field, select one of the available options. A required checkbox must be selected before submission.
If you switch categories and then switch back on the same page, the additional information you previously entered for that category is restored. Finally, check the information for the currently selected category.
Add the necessary attachments under Attachments near the end of the form using the Add files button or by dropping them into the Or drop files area. You can remove a selected attachment using the cross icon at the right end of its file row. The files are uploaded when you submit the request.
You can attach up to 25 files. The size limit for a single file is approximately 1 GB. Common document, image, audio, video, archive and text files are allowed, including PDF, JPG, PNG and ZIP files.
Files that are too large and attachments exceeding the 25-file limit are not added to the attachment list. Before submitting, check that all the necessary files appear in the list. If an attachment error is reported during submission, remove that file and add a replacement attachment if needed. An attachment validation or saving error prevents the entire request from being saved.
Changing the language
You can change the form's language using the language menu opened from the flag icon in the top right corner. Basic details and additional information you have entered are retained when you change the language in the same tab, provided the browser allows them to be stored temporarily. Check the target selection and add the attachments again after changing the language. A password-protected form asks for the password again.
Submit the request and check the result
Check the category, contact details, target, additional information and attachment list. Select Create a new service request at the end of the form and wait for the success message.
If the form indicates missing or invalid information, correct it before submitting again. If you see the message Use either the tag surface number or the target selection, not both., clear one of the target fields. You can clear the target selection by selecting the empty option in the list. If the target selection is required, keep it and clear the tag surface number.
If additional information or targets fail to load, do not assume that missing fields or an empty list are the form's intended content. Check your connection and try again. If the problem continues, contact your organization's contact person. Simply pressing the submit button or encountering a connection error does not confirm that the request has been saved.
The message Service request was successfully sent. on the success page confirms that the request, its details and its accepted attachments have been saved for processing. It does not mean that the reported work has already been done. A new request is usually Open; if a default responsible assignee has been configured for the category, it may immediately move to In progress.
A confirmation email is sent to the address you entered on the form. Keep it for any further communication. If the message includes a button leading to the reply page, you can use it to send additional information: see How do I reply to a message about a public service request? A category setting can exclude the reply link from the confirmation. In that case, you cannot start further communication from that confirmation; contact your organization's contact person if needed.
You can start the next request using the Add another link on the success page. A password-protected form then asks for the password again.