Change history helps investigate earlier changes to a Spot, task or customer, for example. Start with the item's own history or the shared change history.
- Open change history and select a date range.
- Select a category such as Spot, Task or Customer.
- Find the item by name or other table filters.
- Open an event and check the time, person responsible and content of the change.
- Compare consecutive events and current information if needed.
Check whether you are viewing the latest event or a broader history. Deleted information may appear differently from information still in use.
Change history and read events answer different questions: history describes saved changes, while read events concern reading identifiers. Integration errors are also investigated in the integration's own log.
If a change needs correcting, open the actual item for editing according to your permissions. Viewing a history row does not restore an earlier value.