Approve entries only after checking their users, times, types and assignments. Approval locks the entry against editing and deletion, including on mobile. The entry’s status still remains Completed: approval and entry status are separate pieces of information.
Requirements and permissions
An entry must be completed and not yet approved before you can approve it. An ongoing entry cannot be approved. End or correct it first.
This action requires the applicable permission to edit the entry. Approval of time logged against a task or service request depends on permission to edit that work. Permissions for general working time are determined by working time monitoring permissions; access to the list alone does not grant permission to approve entries. The same permission restrictions apply to revoking approval and to bulk actions.
Find and approve an entry in the browser
- Open Working time monitoring from the main menu, select its Working time tab, then select Log entries under it.
- Select the period to review from the Log entry create time menu above the list. To specify your own range, select Filter by specific time range and use the Date range field that opens. If necessary, filter users using the filter below the Added log to user column heading.
- Check the entry’s user, start and end times, type and target. Also check the Approved and Log entry status columns. The status is shown as an icon; hover over the icon to see its name.
- Select Approve in the Action column of a completed, unapproved row.
- Verify that the value in the Approved column is Yes and that the row action changes to Revoke approval. The status remains Completed.
You can also use the same actions on the Working time monitoring → Worktime Report tab by opening the Log entries breakdown for the report cell you want to review. The breakdown includes entries that belong to that cell and match the report filters. See the report viewing instructions in worktime report and processing entries.
Approve multiple entries
Select the checkboxes for the rows you want in the Actions column. Open the bulk action menu by clicking the icon in that column’s heading or the Actions heading, then select Approve selected. Read the confirmation and select Yes to continue; No cancels the action.
Only completed, unapproved entries for which you have the required editing permission are approved. Other selected entries are skipped. The number of selected rows shown in the confirmation therefore does not guarantee that all of them will change.
The bulk action runs in the background. The background processing notification confirms that the request has been received, but does not yet confirm successful approval of all entries. Entry eligibility is checked again during processing. An error in one entry does not undo successful changes to other entries.
Wait for processing, reload the view and check the intended rows in the Approved and Log entry status columns. If the rows are not visible, check the user, status and approval filters: for example, a list filtered to unapproved entries may hide approved rows. Check the status and permissions of any entry that did not change before trying again.
Revoke approval to make a correction
If an approved entry needs a correction, select Revoke approval in its Action column. For multiple rows, select the checkboxes and choose Unapprove selected from the same bulk action menu. Bulk revocation applies only to completed, approved entries for which you have the required permission; it may also succeed for only some of the selected rows.
First verify that the revocation has been saved and that the Approved column shows No. Revoking approval preserves the entry and its details and leaves its status as Completed. Only then make the correction, and approve the entry again after checking it. Revoking approval and changing the entry’s details or status cannot be saved at the same time.
See the editing and deletion instructions: correcting or deleting a time entry. Approval in the browser also affects corrections made on Android and iOS: an approved entry must first have its approval revoked.
Approval, processing and task review
Approval is separate from Mark processed. Marking an entry as processed is a separate step that requires a completed, approved entry. A Processed entry is fully locked: its details or status cannot be changed, its approval cannot be revoked and it cannot be deleted. Discuss how to make the correction with the person responsible for processing. Final processing is described in the worktime report processing instructions.
When a task moves from review to completed, approval of its completed, unapproved task entries starts automatically in the background. This applies only to that task’s task entries that are not linked to a service request. Ongoing entries remain unapproved. Completing a task normally, without moving it from review to completed, does not trigger this approval.
Check the result of automatic approval in the entry list as well. Correcting an entry approved this way requires the same revocation of approval as correcting a manually approved entry. Task review is described in reviewing a task and its report.