If you use multiple Spotilla tenants, always check which organization you are working in. Different tenants may have different Spots, tasks and permissions. Switch tenants by logging out and logging back in to the tenant you want to use.
Before switching
You need the destination tenant's name and your user account's login credentials, or another login method approved by the organization. Using the same email address does not in itself give you access to another tenant. If you are unsure of the correct tenant or login method, confirm them with your organization's administrator.
Save any unfinished changes and make sure they have been saved before logging out. Switch while connected to the internet: logout requests and the new login require a connection to the server.
Switch by logging back in
- Open Home from the app's bottom menu. Open your profile using the person icon in the top left corner of the screen. This route is available on both Android and iOS.
- Check your current tenant under SIGNED INTO in your profile.
- Select Logout (Android) or Sign Out (iOS) in your profile and confirm. If logging out of your organization account opens a separate screen, complete the logout requested there as well.
- Wait for the login screen. Check the destination tenant before starting a new login.
- When logging in with a password, enter the tenant's name in the Tenant name field, along with your own email address and password. On Android, select Login. On iOS, logging out resets the app's language to English: the fields are Tenant name, Email and Password, and the button is Login. Use your organization login or a login QR code if that is your tenant's login method. The options are described in more detail in the login instructions.
- After logging in, open your profile again and check the tenant's name and your user details. Wait for the Spot or task you want to use to load, and make sure it belongs to the correct organization before changing any information.
Returning to the login screen only confirms that the app is asking you to log in again. The switch is complete only after you have logged in to the destination tenant and checked its name. If a message about invalidating the session appears during logout and you end up on the login screen, check the destination tenant and log in again.
The tenant list in your profile
On Android, you can open the list by tapping the tenant name shown under Switch tenant in your profile. On iOS, use the Switch tenant action in your profile. The list is based on previous logins saved on the device. It is not a list of all the organizations you have access to, and appearing in the list does not guarantee that the login credentials are still valid.
Automatic switching initiated from the list has not been confirmed to work on either platform. Use the logout and login procedure described in this article even if the destination tenant appears in the list. If the destination is missing, you can log in using its login credentials; adding it to the list does not grant access.
To remove an old tenant other than the one you are currently using from the saved list, use the delete icon on the right of its row and confirm. On iOS, the icon is a trash can, and you cannot remove the current tenant. Removal affects the saved list entry on this device; iOS also removes that tenant's saved password and login token. It does not delete the organization, user account or organization data from the server. Returning to the tenant requires a new login.
What changes when you switch?
Logging out clears the app's local session and resets settings such as saved filters for tasks and service requests, and notification quiet hours. On both Android and iOS, the app's PIN and biometric lock settings are also disabled. Check the lock after logging in again and re-enable your preferred protection under Security in your profile. See the PIN and biometric lock instructions.
A logout accepted by the server invalidates all login tokens for the mobile user in the tenant you are leaving. This means that the same user's other mobile sessions also require a new login, and an old saved token cannot be used to return. However, this device returning to the login screen does not by itself confirm that the server accepted the logout or that sessions on other devices have ended.
Switching tenants does not move Spots or tasks from one organization to another or delete entries already saved on the server. The information you see and the actions available in the destination tenant depend on your user account and its permissions there.
If login fails
Check your internet connection, the tenant name and the login method you are using. A saved password may have changed, and a login token may have expired or been invalidated. Use a new password or a new login QR code if necessary. Standard password login may be blocked for a user account linked to an organization account.
If login to the correct tenant is rejected, ask your administrator to check your user account and the correct login method. Do not make any entries until the correct tenant appears in your profile. If you switch to a different user account altogether, use only your own appropriate account.