Spotilla's widget shows counts of tasks and service requests by status, devices in a fault state, and your own time entries on your phone's home screen. You can open work lists from it. The widget provides a summary: its figures do not replace an up-to-date work list or working time report.
Set up the widget
You need the Spotilla mobile app and must be logged in to the customer account whose information you want to see. The widget has no customer account selector or search filters of its own. New searches use the app's user and customer account; your permissions limit which tasks, service requests and devices are visible.
- Open Spotilla and log in.
- Check the current customer account in your profile. On Android, open your profile using the person icon in the app's top bar. On iOS, open Home in the bottom menu and tap the person icon in the top left corner of the view. Check the customer account identifier shown in your profile. If necessary, switch customer accounts.
- Open your phone's home screen editing mode and widget selection. Find Spotilla's widget: on Android it is called Task Widget, and on iOS, List Data Widget. Add it to the home screen. The exact steps for editing the home screen depend on your phone and operating system.
- Wait for the data to load while connected to the internet. Check the contents by opening a work list from the widget's task or service request area.
You can resize the Android widget horizontally and vertically when editing the home screen. The iOS widget is medium-sized, and its actual content requires iOS 17 or later. Earlier versions show an update prompt.
What do the task and service request counts mean?
The figures are counts of work items visible with your permissions in the current customer account. They are not limited to work assigned to you or to the past week. Each figure represents one saved status; it is not a percentage or a number of hours.
- Tasks: open, in-progress and late tasks are counted separately. On Android, the headings are Open, In progress and Late; in the iOS widget, they are Open, In Progress and Late. Tasks in planning, on hold, under review or completed are excluded from these counts.
- Service requests: open, in-progress and on-hold requests are counted separately. The heading for the on-hold status is On hold on Android and On hold in the iOS widget. Completed requests and other statuses are excluded.
The open service request count also requires your user role to have permission to monitor open requests of that service request type, and the type must allow open requests to be displayed. The on-hold count requires permission to monitor or edit on-hold requests of that type. Different users may therefore see different counts in the same customer account.
Open a work list from the widget
Tap the widget's Tasks area or the service request area, headed Service requests on Android and Service requests on iOS. The area opens the corresponding work list in the app. Tapping an individual status count does not select a filter for that particular status.
On iOS, the task list opens on the In Progress tab if the app's own count includes tasks in progress. Otherwise, Late takes priority, and if there are no late tasks either, Open. The service request list opens on the In Progress tab. Check the status tab at the top of the list you opened and change it if necessary.
Devices in a fault state
The Devices area shows active Spots visible with your permissions whose status is a fault state. On Android, the heading is At faulty. On iOS, the same information is incorrectly labelled At fault: it does not mean the number of devices you are responsible for. The figure represents devices, not the number of faults or service requests associated with them.
The widget counts only the first page of search results. In the production service, this contains a maximum of 50 devices, so a count of 50 does not indicate that there are exactly 50 devices in a fault state in total.
On Android, tap the count of devices in a fault state to open the app's device list filtered by fault state. The iOS widget's device area has no equivalent link. Verify the actual situation in the app's device list, especially if the widget shows 50 or you are unsure whether the data has loaded.
Log entries today: date range and duration
Log entries today shows up to three of your own finished task or service request time entries, with the work title and duration. Despite the heading, the search starts at the beginning of the day seven days ago and ends at the end of today. For example, on 5 October, the search covers 28 September–5 October, including both dates.
Both the start and end time of an entry must fall within this period. An ongoing entry without an end time is excluded. A task entry is shown only if the task is open, late or in progress; a service request entry is shown only if the request is open or in progress. For example, completing the work or putting a service request on hold may remove its entry from the widget, even though the entry remains in the service. This filter concerns the work's status, not the entry's approval.
iOS shows task entries first. Service request entries are added only if there are fewer than three task entries. A newer service request entry may therefore appear after an older task entry or be left out entirely.
Android's regular background update combines both types of entry and shows the three most recent by end time. However, the display may also update in a way that handles the types separately. You should therefore not assume that the Android widget always shows the three newest entries across all entries, or that all its data was updated at the same time.
The duration is based on the difference between the entry's start and end time and is shown in hours and whole minutes. Seconds are omitted, and the value is not rounded to the nearest minute: 1 hour, 30 minutes and 59 seconds is displayed as 1h 30min. The widget does not exclude quantity-based subtypes from the search; the duration shown on their rows is also the difference between the times, not the recorded quantity.
General working time entries are not included in this list. The display is neither a daily total of hours nor a complete working time report. Tapping an entry row does not open the entry. For a more detailed check, use the view for your own hours and work costs.
Updates and unexpected data
Background updates for the widget are requested approximately every 15 minutes. This does not tell you exactly when an update will occur, so changes to work may not appear in the widget immediately.
Without an internet connection, the iOS widget shows a previously saved summary if one is available. The saved summary does not distinguish between users or customer accounts. After switching customer accounts or users, old content may therefore appear when there is no internet connection. Check the new customer account in the app and wait for a successful online update before using the figures.
If you see a login prompt, open Spotilla and check your login and internet connection. Android's background update also shows the prompt when the session has expired; for other search errors, it retries the update. On iOS, the same prompt may also appear if loading the summary fails, even though you are logged in to the app. An error in the iOS device search may show a zero, while an error in the entry search may show an empty list. A zero or a missing row alone therefore does not prove that there is no data.
Verify the result in the app: check the user and customer account, open the work list you need and select the correct status tab. Check time entries in the separate entry view. Viewing the widget and opening its links do not change work statuses, devices, entries, history or report data.