In the browser version of Spotilla, Support helps with questions about using Spotilla. AI opens ServiceJack, whose Free Chat can also search your organisation’s Spotilla data. These are separate conversations.
Open the right assistant in the browser
The assistant buttons are in the bottom-right corner of the browser. Open Support using the question mark button or AI using the picture of ServiceJack’s face. If the buttons are minimised, open them using the information icon in the same corner.
The mobile AI Assistant is a separate feature
Both the Android and iOS apps have an AI Assistant that offers actions specific to the Spot, task or service request you are viewing. It is separate from the browser’s Support and Free Chat conversations. Open the details view of the item you want to work with and tap the AI button with a face in the bottom-right corner. On Android, the button is above the bottom tab bar.
Mobile use must be enabled separately for your organisation, the terms of use must be accepted, and some of the shared AI quota must remain. You need access to the active Spot you are working with and, when working with a task or service request, access to that record as well. The available actions depend on the view and the interface language. Select an available action and provide any initial information it asks you to select; an action may also start directly. Check the completed result before using it. Setup and the shared quota are explained in Setting up ServiceJack and checking the usage limit.
The following instructions apply to conversations in the browser version.
Ask about using Spotilla in the Support chat
Support opens the Support window. This is an automated conversation where you can ask, for example, how to use a feature or find the right view.
- In the Ask anything about Spotilla field at the bottom of the window, describe what you are trying to do and which view you are in. Also mention whether you are using the browser or the mobile app.
- Send your question by pressing Enter or using the Send button next to the field.
- Read the answer and clarify your question in the same conversation if the instructions do not fit your situation.
You can hide the window using the cross in its top-right corner. Simply hiding and reopening the window does not start a new conversation.
A reply in the support chat does not in itself mean that any data has been changed or that a support ticket for a person to handle has been opened. If the issue remains unresolved, use your organisation’s agreed support channel or contact your Spotilla local admin.
Requirements for using ServiceJack in the browser
To use ServiceJack in the browser, a local admin must enable AI feature enabled for Local Admins in the service’s AI settings and accept the terms of use. Manager users also need AI feature enabled for manager users to use to be enabled. The service must be available for use, and your organisation must have some AI quota remaining. If necessary, ask a local admin to check the setup settings and usage limit.
A visible AI button alone does not mean that use is enabled. If you receive a notification that use is blocked or the terms have not been accepted, ask a local admin to check the settings. These ServiceJack terms and quota do not apply to the Support chat.
Free Chat consumes your organisation’s shared AI quota based on the amount of text processed. The quota is not a number of questions.
Find information using Free Chat
Select ask directly next to ServiceJack’s introductory text. The Free Chat button offered in the window opens the same chat mode. Type your question in the field at the bottom of the conversation and send it by pressing Enter or using the Send button.
The conversation can search for items such as Spots, tasks, service requests, customers, folders and messages, along with their details. Provide the item’s name, the information you need and, where relevant, the customer, folder, status or time period. For example: “Show the open service requests for Compressor 1.” If several items have the same name, clarify which one you mean before asking a follow-up question.
When specifying a time period, also explain whether you mean, for example, the creation date or the task’s due date. Continue in the same conversation as needed, but repeat essential item details and filters in a long conversation: only the five most recent chat messages and your new question are passed on as context for the answer.
Searches use your current permissions and do not grant any new viewing permissions. Searching inventory and working time data requires access to the corresponding feature. Searching general item change history is restricted to local admins.
Keep search defaults and limits in mind
A standard Spot search looks for active Spots. A standard task list excludes drafts. Tasks are sorted by due date by default, and completed tasks are excluded unless an explicit status filter is specified for the search. If you are looking for completed tasks, say so in your question.
A task count search is different from a task list: count searches exclude drafts by default, but do not exclude completed tasks under the same default rule. An explicit draft status filter can include drafts in the count, even though a standard task list excludes them. When asking for a count, specify the statuses you want. Do not use the number of rows in a list as the total number of tasks.
Standard item searches return up to 10 results by default and a maximum of 50 per search. Ask for more results or refine your filters if necessary. A short list or an empty result alone does not prove that all of your organisation’s data has been searched or that the information does not exist elsewhere.
Sending a message and waiting for the answer
A single Free Chat message can contain up to 400 characters. A character counter appears next to the field. Empty messages and messages that are too long cannot be sent; shorten a long question or split it into follow-up questions.
The answer appears gradually, and the conversation may show the progress of information retrieval. Wait for the answer to finish before sending another message. While an answer is being generated, the square icon that replaces the Send button stops receiving the answer. An interrupted answer or one that ends in an error may remain incomplete.
If a request fails, try again or simplify your question. If the usage limit has been reached, opening a new conversation or refreshing the page does not add quota.
Check the answer before using it
Free Chat retrieves and explains information; a chat response does not change a Spot’s details, mark a task as done or save a task template. ServiceJack’s separate content and saving actions are described in Using AI to help with Spot details and task templates.
Open the Spot, task or service request mentioned in the answer in its usual view. Check that it is the correct item and that its status, dates and other key details match your question. When checking a count, also verify the scope of permissions, statuses and time period, and whether the answer gives a total count or a limited list of search results.
Check the answer before using it to change a Spot’s details or as instructions for work. Compare maintenance suggestions with the manufacturer’s instructions and your organisation’s maintenance practices.