First determine whether sign-in is blocked entirely or whether some information is missing after sign-in. These situations are checked in different places.
- As an administrator, open the user's details and verify their email address.
- Check that they have access to the application they are using: mobile or admin portal.
- Check Account locked and, if needed, Check user's logs.
- If sign-in succeeds, confirm the tenant, roles and folder permissions.
- Check the missing task or service request's own visibility settings.
Password reset helps with a forgotten regular password. If your organisation uses a separate sign-in service, also confirm that the user selects the correct sign-in method.
User details include separate actions for sending sign-in details and single sign-on links. Check the recipient's address before using them.
Removing multi-factor authentication for a user is a separate action. The application indicates that the user will enable it again at their next sign-in. Use this only to resolve that authentication problem, not to fix a missing Spot's visibility.